Help when you need it.
Get assistance with accounts, Launch Studio, billing, documents, AI tools, proposal packages, or a prospective engagement.
Contact AEVUS
Email info@aevuseng.com with the account email address, a short description, and any deadline. Do not email passwords or sensitive documents.
Support target: a response within two U.S. Eastern business days. Procurement deadlines and service outages should be stated in the subject line. The target is an operating goal, not a guaranteed service level.
Open the contact form ↗Frequently asked questions
What does a $19.99 prompt suite include?
A one-time purchase of eight Markdown files: a context worksheet, discovery prompt, expanded master prompt, implementation planner, quality and risk review, team handoff, and internal-use license. It is not a subscription.
What does the $19.99 monthly Proposal Agent plan include?
Two completed proposal packages during each successful monthly billing period, plus continued editing and downloading of saved packages. Unused packages do not roll over.
What is included in a $29 Launch Studio Starter Kit?
One selected kit delivered as eight editable Markdown files: readme, project context, guided workspace, implementation plan, health review, maintenance handoff, fictional sample, and internal-use license. It is a one-time purchase without a hosted workspace.
What does Launch Studio membership include?
Studio is $59 per month for all thirteen maintained kits, up to 10 private projects, saved versions, health reviews, member learning material, and 25 hosted AI workspace runs per paid month. Studio Pro is $149 per month for up to 50 projects and 100 runs, plus higher-capacity member resources as they are published.
What counts as a Launch Studio AI run?
Generating a first project draft or reviewed version counts after the request completes. Saving, editing, reopening, and downloading existing work do not use a run. A failed generation releases the reserved run. Unused runs do not roll over.
Does a project health score mean I am ready to launch?
No. It is a completeness and evidence signal for the current project text. Any unresolved security, legal, contractual, accessibility, data, approval, or runtime blocker still requires independent resolution.
How do I retrieve a purchased prompt suite?
Return to AEVUS after Stripe confirms payment and use the download button. Save the ZIP and Stripe receipt. If delivery fails, email support from the checkout address with the charge date.
Can AEVUS submit a proposal for me?
No. The agent creates review materials and editable drafts. Your team verifies facts, completes manual fields and signatures, approves the response, and submits it.
What do the grant and canonical-data agents do?
The grant workspace researches approved official U.S. and EU public sources, maps requirements, and drafts reviewable sections. The canonical-data workspace turns supplied free-form text into a proposed schema, provenance-aware records, conflict flags, transformation rules, and JSON. Neither agent submits, publishes, certifies, or changes your systems.
How do I remove a complex-agent session?
Use Clear session in the workspace. The site requests deletion of the matching OpenAI-hosted session and clears the result from the page. Reloading also clears the local view, but it does not replace the Clear session request.
What should I avoid uploading?
Do not upload passwords, bank or tax identifiers, classified or export-controlled information, sensitive personal records, or material you are not authorized to share.
How do I cancel?
Sign in, open Account and billing, and use Manage billing and cancellation. Cancellation stops future renewals; access continues through the paid period.
Can I delete my work?
Yes. Launch Studio lets you delete individual projects and their versions. The account page also lets you delete saved proposal packages, download account data, and close an eligible account after every subscription has ended.
Are custom agents and classes available?
Custom agents and implementation work are scoped and quoted. Recorded member material appears as it is released. A live class or clinic is included only when its date and registration option are published for the applicable plan.